Office of the Ombudsman

The Office of the Ombudsman was created to provide additional support to residents with unresolved concerns. The ombudsman is an independent, neutral agent who will listen to understand the issues, research and identify root causes, share information, and mediate issues between customers and departments in Maricopa County.


WHAT TO PROVIDE WHEN REPORTING A CONCERN


Please be sure to provide sufficient information so we may begin to research your concern. Include the following information in your request for assistance:

  Contact information    
  Address and/or parcel number for the property of concern  
  Tracking numbers (if applicable)
  The reason for the inquiry

 
REPORT A CONCERN 


Please submit your request directly to the ombudsman representing the departments listed below.
For all other departments or concerns:


Ombudsman are committed to providing an initial response to all inquiries within one business day. Assistance through the Ombudsman Office is an informal, alternate dispute resolution channel. After researching a concern, an ombudsman may offer a recommendation; however, the department has final decision authority.  

Blanca Caballero 
602-506-6707
Submit Online
Please visit Air Quality for
department-related information.

Kathy Semder
602-506-8267
Submit Online
Please visit Animal Care and Control for department-related information.


Submit Online

Please visit Correctional Health for department-related information.

Blanca Caballero 
602-506-6707
Submit Online
Please visit Environmental Services for department-related information.

Bill Leal
602-506-4723
Submit Online
Please visit Flood Control for department-related information.


Submit Online

Please visit Human Services for
department-related information.

Bill Leal
602-506-4723
Submit Online
Please visit MCDOT for department-related information.

Andy Linton
602-506-4042
Submit Online
Please visit Medical Examiner for
department-related information.

Kathryn Garcia
602-506-0495
Submit Online
Please visit Planning & Development for department-related information.


Submit Online

Please visit Public Fiduciary for department-related information.

MORE ABOUT THE TEAM


The mission of the Ombudsman Office is to thoroughly research and respond to customer concerns and to identify and recommend process improvements so the people of Maricopa County may benefit from an efficient and responsive County government. Our vision is to be a trusted partner that inspires and supports a proactive and customer-focused culture at every level of Maricopa County. 

 

We are focused on delivering an exceptional customer service experience which includes:

TeachEducating

the public on options available to resolve their concerns.

facilitateFacilitating

solutions to problems.

Round-Button-Template-userAdvocating

process improvements to make County government more efficient and responsive.